Our customer-support team is available to assist with product information, orders, shipping, returns, refunds, cancellations, and other store-related questions.
Email Support
Please include your order number when contacting us about an existing order.
Before Contacting Us
For faster assistance, please provide your full name, checkout email address, order number, and a clear explanation of your question. For damaged, defective, missing, or incorrect products, include clear photographs of the product, packaging, and shipping label.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed after processing or shipment has begun.
Returns
Eligible products may be returned within 180 days after delivery. Contact us before returning any product and wait for the authorized return address and instructions.
Response Time
Our customer-service hours are 00:00–24:00. Response times may be longer during holidays, promotional events, or periods of unusually high inquiry volume.
Company Information
Brand: orvenmere™
Company: Shanghai Bazhongtao Network Technology Co., Ltd.
Legal Representative: Liu Junjie
Unified Social Credit Code: 91310114MAKAUX9H2A
Company Type: Other Limited Liability Company
Registered Capital: RMB 110,000
Establishment Date: April 23, 2026
Business Term: April 23, 2026 – No Fixed Term
Registered Address: Room 101-J, Building 6, No. 2222 Huancheng Road, Juyuan New Area, Jiading District, Shanghai, China
Telephone: +86 136 1288 3721
Email: service@orvenmere.com
Business Hours: Available 24/7