Contact information
Contact Information
Orvenmere™ welcomes product questions, order inquiries, delivery questions, return requests, privacy requests, and general customer-service inquiries.
Customer Support
Email: service@orvenmere.com
Telephone: +86 136 7769 8331
Business hours: 24 hours a day, 7 days a week
When contacting customer support about an existing order, please include your order number, the email address used during checkout, the product name, and a concise description of your request.
Business Information
Brand: Orvenmere™
Company: Shenzhen Jihai Technology Co., Ltd.
Owner: Guo Hongfei
Registered Business Address
Room 202, Building A, Gangzhilong Business Center,
Buildings A and B, No. 8 Qinglong Road,
Qinghua Community, Longhua Subdistrict,
Longhua District, Shenzhen, Guangdong, China
Important return notice: This registered business address is not automatically the return address for customer orders. Do not return any product to this address unless customer support has provided written authorization and return instructions.
Customer-Service Assistance
Customer support can assist with:
- Product information and compatibility questions;
- Order confirmation and payment questions;
- Shipping and tracking inquiries;
- Damaged, defective, missing, or incorrect products;
- Return, exchange, cancellation, and refund requests;
- Account, website, privacy, and policy questions.
Response Times
We aim to review customer-service messages as soon as reasonably possible. Response times may be longer during weekends, public holidays, promotional events, or periods of unusually high demand.
Last updated: September 15, 2026