1. Order Processing

Orders are normally reviewed, prepared, and dispatched within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday and exclude weekends and public holidays. Processing may take longer during promotional periods, holidays, periods of unusually high demand, address verification, or temporary product shortages.

Once an order has been dispatched, a shipping confirmation may be sent to the email address provided during checkout.

2. Estimated Delivery Times

Estimated delivery time begins after the order has been processed and dispatched. The following estimates are provided for reference:

3. Shipping Charges

Available shipping methods and applicable shipping charges are shown during checkout before payment is completed.

Free-shipping promotions may be available for qualifying orders. Promotional shipping offers may be subject to minimum purchase requirements, destination restrictions, or other conditions shown at the time of purchase.

4. Order Tracking

When tracking is available, the tracking number or tracking link will be included in your shipping confirmation email.

Tracking information may take approximately 2–5 business days to become active after dispatch while the carrier receives and scans the shipment.

If tracking has not updated for several days, this does not necessarily mean the parcel has stopped moving. Some carriers do not scan packages at every stage of transit.

5. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including any apartment number, unit number, postal code, and contact information.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional shipping costs resulting from an incomplete or incorrect address may be the customer’s responsibility where permitted by law.

6. Customs, Taxes, and Import Charges

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility. Customs processing may also affect delivery time.

7. Delayed Shipments

If your shipment is delayed beyond the estimated delivery period, contact us with your order number and the email address used to place the order. We will review the available tracking information and assist with the next appropriate step.

Delays caused by customs authorities, severe weather, carrier disruptions, public emergencies, or other events outside our reasonable control do not automatically qualify an order for cancellation or an immediate refund.

8. Lost, Damaged, or Incorrect Orders

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs or video of the product and packaging. Keep all original packaging while the request is being reviewed.

If tracking shows that a parcel was delivered but you cannot locate it, check with household members, neighbors, reception areas, and the local carrier before contacting us.

9. Multiple-Package Deliveries

Products from the same order may occasionally be shipped separately due to product availability or fulfillment arrangements. Separate packages may have different tracking numbers and may arrive on different dates.

You will not be charged additional shipping fees solely because we divide an order into multiple packages.

10. Order Changes and Cancellations

Contact us immediately if you need to request a change or cancellation. We will make a reasonable effort to help, but we cannot guarantee that an order can be changed or canceled after processing has started.

Once an order has been dispatched, it can no longer be canceled and must be handled in accordance with our Return Policy.