1. Return Period

You may request a return within 30 days after the confirmed delivery date.

A return request submitted after the 30-day period may be declined unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the product should:

• Be in its original condition;
• Be unused, unworn, and free from damage caused after delivery;
• Include the original packaging, accessories, manuals, and components;
• Include valid proof of purchase or the original order number;
• Be returned according to the instructions provided by customer support.

We may request photographs or video before approving a return, especially when the request concerns damage, defects, incorrect items, missing components, or compatibility problems.

3. Non-Returnable Items

Unless required by applicable law, the following items may not qualify for a return:

• Items returned more than 30 days after delivery;
• Items showing misuse, accidental damage, or unauthorized modification;
• Products damaged through improper charging, installation, storage, or use;
• Items missing essential components, accessories, or packaging;
• Personalized, customized, clearance, or final-sale products;
• Gift cards, downloadable products, or digital content;
• Personal-use wearable products that cannot be resold for hygiene reasons after use, where permitted by law.

4. Damaged, Defective, or Incorrect Items

Inspect your order as soon as it arrives. If an item is damaged, defective, missing essential components, or different from what you ordered, contact us within 7 days of delivery.

Please provide:

• Your order number;
• The product name;
• A clear description of the issue;
• Clear photographs or video showing the product and packaging;
• A photograph of the shipping label when applicable.

If the claim is approved, we may provide an appropriate replacement, exchange, repair, store credit, partial refund, or full refund, depending on the circumstances and applicable law.

5. How to Request a Return

Email service@orvenmere.com with the following information:

• Your full name;
• Your order number;
• The email address used during checkout;
• The name of the product you want to return;
• The reason for your request;
• Photographs or video when the issue is visible.

Customer support will review your request and, if approved, provide the return destination and return instructions.

Do not send products to the address printed on the original parcel or to our registered business address unless customer support has specifically instructed you to do so in writing.

6. Return Shipping Costs

If a return is caused by an incorrect, defective, or damaged product confirmed by us, we will provide an appropriate solution and cover reasonable return shipping costs where applicable.

For returns requested because of a change of mind, an incorrect size or model selected by the customer, incompatibility disclosed in the product information, or an incorrect delivery address supplied during checkout, return shipping costs are generally the customer’s responsibility.

Original shipping fees and customs charges are generally non-refundable unless required by applicable law or otherwise confirmed by customer support.

7. Return Shipment Responsibility

Customers should use a trackable shipping service and keep the shipping receipt until the return has been completed.

We are not responsible for unauthorized returns or return shipments that are lost before reaching the return destination. Cash-on-delivery return parcels may be refused.

8. Inspection and Refund Approval

After the returned product arrives, it will be inspected to confirm its condition and eligibility.

We will notify you by email whether the refund has been approved or whether additional information is required. Products that do not meet the return conditions may be declined or may qualify only for a partial refund where permitted by law.

9. Refund Processing

Approved refunds will normally be issued to the original payment method within 5–10 business days after inspection and approval.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account. Processing time controlled by a payment provider is outside our direct control.

Shipping fees, customs duties, import taxes, transaction fees, and other third-party charges may be non-refundable unless required by law.

10. Exchanges

To request an exchange, contact customer support before returning the original product. Exchanges depend on product availability and approval.

The quickest option may be to return the eligible item and place a new order after the return has been approved. Price differences and additional shipping costs may apply.

11. Order Cancellations

Contact us immediately if you want to cancel an order. We will make a reasonable effort to assist, but cancellation is not guaranteed once processing has started.

Orders that have already been dispatched cannot be canceled. After delivery, an eligible product may be returned in accordance with this Return Policy.

12. Chargebacks and Payment Disputes

Please contact us before opening a chargeback or payment dispute. Customer support will review the order and attempt to resolve eligible delivery, product, cancellation, return, or refund concerns.

13. Consumer Rights

This policy does not limit any mandatory consumer rights available under applicable law. If local law provides rights that are more favorable than this policy, the applicable legal requirements will take precedence.